{"id":870,"date":"2018-11-23T14:18:09","date_gmt":"2018-11-23T14:18:09","guid":{"rendered":"http:\/\/stephensonsportal.com\/hickorys\/?page_id=870"},"modified":"2018-11-23T14:18:09","modified_gmt":"2018-11-23T14:18:09","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/stephensonsportal.com\/hickorys\/delivery-returns\/","title":{"rendered":"Delivery &#038; Returns"},"content":{"rendered":"<h3><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\"><strong>RETURNS POLICY:<\/strong><\/span><\/h3>\n<h3><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\"><strong><br \/><\/strong><\/span><\/h3>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\">For goods supplied by us in error, we will arrange free collection. However, we reserve the right to charge a collection fee if the goods are not available on the agreed collection date.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\">We reserve the right to not deliver replacement items.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\">We also reserve the right to charge for goods that:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">Are not returned\u00a0<\/span><\/li>\n<li><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">Are returned in a used condition\u00a0<\/span><\/li>\n<li><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">Are not returned in their original box or unopened packaging\u00a0<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">It is very important that you obtain a valid Return Number from us before goods are returned as we reserve the right to dispose of goods sent to us without a valid Return Number and you will not be credited with the value of the goods. (A Return Number is not needed for goods brought back to our Cash &amp; Carry store). <\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">For how to return goods to us please <a title=\"Catering Equipment Return\" href=\"http:\/\/www.stephensons.com\/img\/cms\/returns.pdf\" target=\"_blank\"><span style=\"color: #000000;\">click the downloadable Return Form<\/span><\/a>.<\/span><\/p>\n<p><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><br \/><\/span><\/p>\n<h3><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\"><strong><span style=\"line-height: 1.5em;\">General Policy:<\/span><\/strong><\/span><\/h3>\n<h3><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\"><strong><span style=\"line-height: 1.5em;\"><br \/><\/span><\/strong><\/span><\/h3>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>1.<\/strong> All returns must have a valid return number and have a completed Return Form with the goods. <\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>2.<\/strong> Returns will only be accepted within 30 days of delivery. <\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>3.<\/strong> Goods must be unused, in a saleable condition and in the original packaging. <\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>4.<\/strong> You will be liable for the cost of returning the goods to us. If you wish for us to collect the goods the cost of collection will be notified to you at the time the Return Number is issued and will be deducted from the value of the goods prior to any credit, refund or exchange being issued. <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">If it is possible to collect the goods via our own vans collection will be free of charge. <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>5.<\/strong> If you arrange a return delivery to us you must still obtain a Return Number. Please note that you are liable for any damages incurred which will be deducted from the value of the goods prior to a refund, credit or exchange being issued. <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">We recommend that you use a signed for service and obtain appropriate carriage insurance. <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">The address to send Returned Items to: <br \/>Returns Dept. <br \/>HG Stephenson Ltd <br \/>161 Buxton Road <br \/>Stockport <br \/>Cheshire <br \/>SK2 6EQ <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>6.<\/strong> Goods can alternatively be brought back to our Cash &amp; Carry store. Goods returned this way will not be subject to a collection fee. <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">Please note that proof of purchase will be required.<\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>7.<\/strong><span>\u00a0We do not collect any returns from the Highlands &amp; Islands or International orders. If you wish to return the goods to us at your cost, you must still obtain a Returns Number.<\/span>\ufeff<br \/><\/span><\/p>\n<p>\u00a0<\/p>\n<h3><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\"><strong><span style=\"line-height: 1.5em;\">Non stock \/ To Order items (marked with a \ufeff&#8221;<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.stephensons.com\/img\/cms\/Van.jpg\" alt=\"\" width=\"55\" height=\"37\" \/>&#8220;online and \u201c<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.stephensons.com\/img\/cms\/Clock.jpg\" alt=\"\" width=\"36\" height=\"34\" \/>\u201d in our catalogue) <\/span><\/strong><\/span><\/h3>\n<p>\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>1.<\/strong> Returns \/ Cancelled orders will be subject to a 25% re-stocking fee plus the relevant collection fee dependent upon the method of return, as detailed above. <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\">\ufeff<\/p>\n<p><strong style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Special Order Items:<\/strong><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\"> <br \/>(items made or changed to your specific requirements such as decorated or customized)<\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\"><strong>1.<\/strong> We do not accept returns on special order items <\/span><\/p>\n<p style=\"padding-left: 30px;\">\u00a0<\/p>\n<h3><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\"><strong><span style=\"line-height: 1.5em;\">Damaged Items: <\/span><\/strong><\/span><\/h3>\n<p><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">For help with items damaged on delivery: <\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">Call or email Customer Services (you will be asked to provide a photo of the goods in question) within 24 hours of delivery.<br \/>\u00a0<\/span><\/li>\n<li><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">Or show the goods to one of our drivers.<br \/>\u00a0<\/span><\/li>\n<li><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">If convenient you can also bring the goods back to our Cash and Carry.\n<p><\/span><\/li>\n<li><span style=\"font-size: 10pt; line-height: 1.5em; font-family: arial, helvetica, sans-serif; color: #000000;\">We reserve the right to reject claims if not notified within 24 hours.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>RETURNS POLICY: For goods supplied by us in error, we will arrange free collection. However, we reserve the right to charge a collection fee if the goods are not available on the agreed collection date. We reserve the right to not deliver replacement items. We also reserve the right to charge for goods that: Are [&#8230;]\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/stephensonsportal.com\/hickorys\/wp-json\/wp\/v2\/pages\/870"}],"collection":[{"href":"https:\/\/stephensonsportal.com\/hickorys\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stephensonsportal.com\/hickorys\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stephensonsportal.com\/hickorys\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/stephensonsportal.com\/hickorys\/wp-json\/wp\/v2\/comments?post=870"}],"version-history":[{"count":0,"href":"https:\/\/stephensonsportal.com\/hickorys\/wp-json\/wp\/v2\/pages\/870\/revisions"}],"wp:attachment":[{"href":"https:\/\/stephensonsportal.com\/hickorys\/wp-json\/wp\/v2\/media?parent=870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}